Terms of Service

1.1Introduction and Acceptance

These Terms of Service (“Terms”) govern your access to and use of the Raasel software (“Software” or “Raasel”), provided by Raseen Technology Labs Ltd (“Raseen Labs”, “we”, “us”, “our”), a company registered in the Dubai International Financial Centre (“DIFC”) with registration number CL12279.

By downloading, installing, deploying, or using the Software, you (“Customer” or “you”) agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Software.

These Terms incorporate by reference our Privacy Policy and our Acceptable Use Policy.

Intended use. The Software is intended for use by organizations and enterprises, not by individual consumers acting outside any organizational context. By accepting these Terms, Customer represents that it is entering into them either as an organization or on behalf of an organization in connection with that organization's deployment of the Software. These Terms are not intended for, and shall not be construed as, a consumer contract.

1.2Definitions

For the purposes of these Terms:

• “Software” means the Raasel application(s), including all components, source code, object code, documentation, and any updates, patches, or new versions made available by Raseen Labs.
• “Customer” means the individual or organization that downloads, deploys, or uses the Software, including any of its employees, contractors, or agents authorized to use the Software.
• “End User” means an individual who accesses or uses the Software through Customer's deployment (e.g., an employee of an organization that has deployed Raasel for internal communications).
• “Customer Infrastructure” means the servers, networks, devices, and other computing resources operated by or for Customer on which the Software is installed or runs.
• “Customer Data” means all data, content, and information that End Users transmit, store, or process using the Software running on Customer Infrastructure. Customer Data does not include data that Raseen Labs collects directly (e.g., from the website, support interactions, or opt-in telemetry — see the Privacy Policy).
• “License Type” means the license under which Customer has obtained the Software. Raasel is offered under a single License Type: the GNU Affero General Public License version 3 (“AGPLv3”). Where Customer has entered into a separate written commercial agreement with Raseen Labs (e.g., for support, professional services, or enterprise commitments), that agreement is governed independently and does not constitute a distinct License Type.
• “Documentation” means the official user, administrator, and developer documentation for the Software, as published by Raseen Labs at https://docs.raasel.raseenlabs.com.

1.3Software License Grant

Subject to Customer's compliance with these Terms and payment of any applicable fees, Raseen Labs grants Customer a non-exclusive, non-transferable, non-sublicensable, worldwide, limited license to:

1. install and deploy the Software on Customer Infrastructure;
2. use the Software for Customer's internal communication purposes;
3. make a reasonable number of copies of the Software for backup and disaster-recovery purposes;
4. modify the Software solely to the extent permitted by the License Type and any applicable open-source licenses covering individual components of the Software.

License model. The Software is licensed to Customer under the GNU Affero General Public License version 3 (the “AGPLv3”). The grant set out above is provided in addition to, and consistent with, the rights granted to Customer under AGPLv3. In the event of any conflict between these Terms and AGPLv3 with respect to the Software, AGPLv3 governs to the extent of the conflict. Specific components of the Software may be licensed under different open-source licenses (e.g., Apache 2.0 for matrix-rust-sdk components); see §1.8.

1.4License Restrictions

Except as expressly permitted by these Terms, the License Type, or any applicable open-source license, Customer shall not:

1. sublicense, sell, rent, lease, lend, distribute, or otherwise transfer the Software to any third party;
2. reverse-engineer, decompile, or disassemble the Software, except to the extent such activity is expressly permitted by applicable law notwithstanding this restriction;
3. remove, alter, or obscure any proprietary notices, labels, or markings on the Software;
4. use the Software in any manner that violates applicable laws, including export-control and sanctions laws;
5. use the Software to provide a competing product or service;
6. use the Software in any manner inconsistent with the Acceptable Use Policy;
7. circumvent any technical measures in the Software designed to enforce these Terms or the License Type.

1.5Updates and Modifications

Raseen Labs may, at its discretion, release updates, patches, new versions, or bug fixes for the Software (“Updates”). Updates may include new features, modified features, removed features, or security improvements.

Customer is responsible for deploying Updates to Customer Infrastructure. Raseen Labs is not responsible for any issues arising from Customer's failure to apply Updates, particularly security-relevant Updates.

Raseen Labs is under no obligation to provide Updates for any specific version of the Software beyond a reasonable end-of-life period. Raseen Labs supports the current major version of the Software and the immediately prior major version for a period of six (6) months from the release of the current major version. After that six-month window, the immediately prior major version reaches end of life and Raseen Labs is under no obligation to provide further Updates, security patches, or support for it.

1.6Customer Obligations

Customer shall:

1. deploy and operate the Software in accordance with the Documentation;
2. be solely responsible for Customer Infrastructure, including its security, availability, capacity, and compliance with applicable laws;
3. be solely responsible for all Customer Data and the activities of End Users;
4. implement appropriate technical and organizational measures to protect Customer Data and Customer Infrastructure, including encryption, access controls, backups, and security monitoring;
5. comply with the Acceptable Use Policy and ensure that End Users do the same;
6. where Customer's deployment of the Software involves the processing of personal data of End Users, comply with all applicable data-protection laws, acting as the data controller for that data (see Privacy Policy, §2 for the scope clarification);
7. promptly notify Raseen Labs of any actual or suspected security vulnerability, data breach, or violation of these Terms;
8. comply with any third-party license terms that apply to individual components of the Software.

1.7Intellectual Property Rights

As between Customer and Raseen Labs, Raseen Labs and its licensors retain all right, title, and interest in and to the Software, including all intellectual property rights therein. The license granted in §1.3 does not transfer any ownership rights.

The Raasel name, logo, and associated marks are trademarks of Raseen Labs. Customer may use the Raasel name to factually identify the Software it has deployed (e.g., “Our internal communications are powered by Raasel”), but may not use the Raasel logo or marks in any manner suggesting endorsement, sponsorship, or affiliation without Raseen Labs's prior written consent.

Customer retains all rights, title, and interest in and to Customer Data. Raseen Labs claims no ownership interest in Customer Data and, given the self-hosted deployment model, generally has no access to Customer Data.

1.8Third-Party Components

The Software incorporates third-party open-source components, each governed by its own license. A complete list of third-party components and their respective licenses is available in the Documentation and within the Software itself (typically under “About” → “Open Source Licenses”).

Notable third-party components include:

• Element X — the upstream application that Raasel is forked from. Element X is licensed under AGPLv3. The Raasel fork is itself distributed under AGPLv3 in compliance with the upstream license terms.
• Matrix protocol implementations — typically licensed under Apache 2.0.
• Various Rust, Kotlin, Swift, TypeScript libraries — see the per-platform open-source license list bundled with each platform of the Software.

Customer's use of these third-party components is subject to their respective licenses. In the event of a conflict between these Terms and a third-party open-source license with respect to a specific component, the third-party license governs that component to the extent of the conflict.

Source availability. In compliance with the AGPLv3 license, the full source code of Raasel — including all modifications made by Raseen Labs to upstream components — is published at https://github.com/raseenlabs/raasel and is made available to Customer and to recipients of the Software at no charge.

1.9Support and Maintenance

Raseen Labs is under no obligation to provide support or maintenance services to Customer under these Terms. Raseen Labs may, at its sole discretion, make community support channels (such as public forums, public issue trackers, or community chat) available to Customer and other users of the Software. Such channels carry no service-level commitment.

Where Customer has entered into a separate written commercial support agreement with Raseen Labs, the support obligations, service levels, channels, and exclusions applicable to Customer are as set out in that separate agreement, not in these Terms.

Raseen Labs may, at its discretion and depending on Customer's License Type, provide support and maintenance services for the Software. The specific scope, response times, and channels for any such services are described in the License Type documentation or in a separate support agreement.

For License Types that do not include support, community-based support may be available through Raseen Labs's public communication channels, but Raseen Labs makes no commitments regarding the timeliness or substance of any community-based support.

1.10Fees and Payment

The Software is provided to Customer free of charge under AGPLv3. No fees are payable by Customer under these Terms in respect of the Software itself.

Where Customer has entered into a separate written commercial agreement with Raseen Labs (for example, for support, professional services, or enterprise commitments), the fees, payment terms, invoicing process, currency, late-payment consequences, and tax treatment applicable to that engagement are set out in that separate agreement, not in these Terms.

1.11Term and Termination

These Terms commence on the date Customer first accesses or uses the Software and continue until terminated as provided herein.

Either party may terminate these Terms:

1. For convenience — Customer may terminate the contractual relationship under these Terms at any time by ceasing to engage Raseen Labs's services and discontinuing use of the Raseen-Labs-operated update and distribution channels. Raseen Labs may terminate the contractual relationship under these Terms on thirty (30) days' written notice to Customer.
2. For breach — either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure the breach within thirty (30) days of receiving notice.
3. For insolvency — either party may terminate immediately if the other party becomes insolvent, enters bankruptcy proceedings, or otherwise ceases ordinary business operations.

Effect of termination. Upon termination of these Terms:

• the contractual relationship between Customer and Raseen Labs governed by these Terms ends, including Customer's right to use the “Raasel” trademark, to receive updates through Raseen-Labs-operated distribution channels, and to benefit from any other Raseen Labs commitments made under these Terms;
• Customer's underlying license to versions of the Software already in Customer's possession is governed by the applicable open-source license (AGPLv3) and survives termination of these Terms in accordance with the terms of that license. Customer is not required to uninstall or cease using copies of the Software it has lawfully obtained;
• Customer must cease using the “Raasel” trademark and any Raseen-Labs-branded materials in connection with its deployment;
• Raseen Labs's obligations under §1.9 (Support and Maintenance) end;
• provisions that by their nature should survive termination (including §1.7, §1.12, §1.13, §1.14, §1.15, §1.16, §1.18, §1.20) shall survive.

Customer retains all Customer Data; Raseen Labs has no obligation to delete Customer Data because, under the self-hosted model, Raseen Labs does not hold Customer Data.

1.12Warranties and Disclaimers

Each party represents and warrants that:

• it has the legal authority to enter into these Terms;
• its entry into and performance of these Terms does not violate any other agreement or applicable law.

Customer additionally represents and warrants that:

• it will use the Software in compliance with these Terms, the Acceptable Use Policy, and applicable law;
• it has the necessary rights and consents in respect of Customer Data to deploy and operate the Software;
• where its deployment involves the processing of personal data of End Users, it has provided End Users with all required notices and obtained all required consents under applicable data-protection law.

THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. To the maximum extent permitted by applicable law, Raseen Labs disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or trade usage.

Raseen Labs does not warrant that:

• the Software will be uninterrupted, secure, or error-free;
• the Software will meet Customer's specific requirements;
• any defects in the Software will be corrected;
• any data transmitted through the Software will be free from loss, alteration, or unauthorized access (Customer is responsible for the security of Customer Infrastructure).

1.13Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

1. Neither party shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of data, or business interruption, arising out of or in connection with these Terms or the Software, even if advised of the possibility of such damages.
2. Each party's aggregate liability under or in connection with these Terms shall not exceed one hundred United States Dollars (USD 100). Where Customer has entered into a separate written commercial agreement with Raseen Labs, the liability cap applicable to that engagement is as set out in that separate agreement.
3. The limitations in this section apply regardless of the legal theory of the claim (contract, tort, statute, or otherwise) and regardless of whether the remedies otherwise available are inadequate.

The limitations in this section do not apply to:

• liability for death or personal injury caused by negligence (to the extent such limitation is prohibited by applicable law);
• liability for fraud or fraudulent misrepresentation;
• liability for a party's indemnification obligations under §1.14;
• liability that cannot be excluded or limited under applicable law.

1.14Indemnification

Customer shall defend, indemnify, and hold harmless Raseen Labs and its officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

1. Customer's deployment, configuration, or operation of the Software;
2. Customer Data, including the content of communications transmitted through the Software;
3. Customer's breach of these Terms or the Acceptable Use Policy;
4. Customer's violation of applicable law in connection with the Software;
5. any claim by an End User against Raseen Labs that arises from Customer's deployment of the Software.

1.15Confidentiality

In connection with these Terms, either party may disclose to the other certain non-public information (“Confidential Information”). Confidential Information includes any information that is marked as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure.

Confidential Information does not include information that:

• is or becomes publicly known through no breach of these Terms by the receiving party;
• was rightfully known to the receiving party before disclosure;
• is rightfully obtained from a third party without restriction;
• is independently developed by the receiving party without reference to the disclosing party's Confidential Information.

Each party shall:

• use the other's Confidential Information solely for the purposes of these Terms;
• protect the other's Confidential Information with the same degree of care it uses to protect its own confidential information of similar sensitivity, and in no event less than reasonable care;
• not disclose the other's Confidential Information to any third party except to its employees, contractors, and advisors who have a need to know and who are bound by confidentiality obligations no less protective than these.

The obligations in this section survive termination of these Terms for three (3) years.

1.16Export Control and Sanctions

The Software incorporates encryption and other technologies that may be subject to export-control laws and sanctions of various jurisdictions.

Customer represents and warrants that:

• Customer is not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive sanctions by the United Arab Emirates, the United Nations, the European Union, the United Kingdom, or the United States;
• Customer is not listed on any restricted-party list maintained by any of the foregoing;
• Customer will not export, re-export, or transfer the Software to any such country, region, or restricted party;
• Customer will comply with all applicable export-control and sanctions laws in its use of the Software.

1.17Compliance with Laws

Each party shall comply with all laws and regulations applicable to its performance under these Terms, including:

• data-protection and privacy laws;
• export-control and sanctions laws;
• anti-bribery and anti-corruption laws;
• consumer-protection laws (where applicable);
• telecommunications and cybersecurity laws of the jurisdiction in which the party operates.

Customer specifically acknowledges that its deployment of the Software in a particular jurisdiction may be subject to local laws governing encrypted communications, lawful interception, data localization, and content moderation. Customer is solely responsible for compliance with such local laws in its deployment.

1.18Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC), without regard to its conflict-of-laws principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the DIFC Courts.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.

1.19Notices

All notices under these Terms must be in writing.

Notices to Raseen Labs shall be sent to:

Raseen Technology Labs Ltd
Premises IH-00-01-03-OF-05, Level 3, Innovation One, Dubai International Financial Centre, Dubai, United Arab Emirates
Email: legal@raseenlabs.com

Notices to Customer shall be sent to the email address Customer provided to Raseen Labs at registration, or as updated by Customer in writing.

Notices are deemed received: (a) when delivered by hand or by courier with receipt confirmation; (b) three (3) business days after sending by registered mail; or (c) on the day sent by email, provided no delivery-failure message is received.

1.20General Provisions

Entire agreement. These Terms, together with the Privacy Policy, the Acceptable Use Policy, and any applicable order or license agreement, constitute the entire agreement between the parties with respect to the Software and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral.

Amendments. Raseen Labs may amend these Terms from time to time. Material amendments will be communicated to Customer in advance per §0.7 of the website integration spec. Customer's continued use of the Software after the effective date of an amendment constitutes acceptance of the amended Terms.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. No waiver of any provision of these Terms shall be effective unless in writing. The failure of either party to enforce any provision shall not be deemed a waiver of that provision.

Assignment. Customer may not assign or transfer these Terms or any rights hereunder without Raseen Labs's prior written consent. Raseen Labs may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

Force majeure. Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, natural disasters, power or telecommunications failures, or acts of governmental authorities.

Independent contractors. The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between the parties.

No third-party beneficiaries. These Terms are for the sole benefit of the parties and their respective successors and permitted assigns. There are no third-party beneficiaries.

Headings. Section headings are for convenience only and shall not affect the interpretation of these Terms.

1.21Contact Information

Questions about these Terms can be directed to:

Raseen Technology Labs Ltd
Premises IH-00-01-03-OF-05, Level 3, Innovation One, Dubai International Financial Centre, Dubai, United Arab Emirates
General enquiries: info@raseenlabs.com
Legal notices: legal@raseenlabs.com

1.22Changes to These Terms

Raseen Labs may update these Terms from time to time. We will notify Customer of any material changes at least thirty (30) days before they take effect, by:

• emailing the address associated with Customer's account or license registration;
• posting a notice within the Software or on the Raseen Labs website;
• updating the “Last Updated” date at the top of these Terms.

Continued use of the Software after the effective date of the updated Terms constitutes acceptance of the changes. If Customer does not agree to the changes, Customer must cease use of the Software and uninstall it.